My Error, it wasn't intended as a "name and shame", just an honest query, hence the blunder.Can I remind all members of the rules you all agreed to when joining this forum. (https://community.preproom.org/index.php?help/terms/)
A negative personal experience with any supply company is a matter best remedied by contacting the supplier directly. Usually issues are quickly resolved which is why we do not allow posting about problems with any supplier here. Negative posts remain online and Google indexed potentially for decades which leads to untold problems, potential libel action and claims of slander years after the initial post was made.
As always we encourage discussion on a range of subjects and if you wish to praise a particular supplier publicly you are free to do so but we do not welcome criticism of any supplier whether they are sponsors here or not. They do not have the right of reply here and any attempts at solving issues publicly end up very messy, as do heated comparisons between suppliers. Everyone has their favourite supplier and this varies across the country for many different reasons.
So, in essence if you have had great service from a supplier - feel free to post about it. If you have an issue, contact them directly instead.